PRIVACY POLICY
Last updated: 1 September 2026
1. About this Privacy Policy
This Privacy Policy explains how RobK & Family Ltd, trading as Ora Shop (“we”, “us” or “our”), collects, uses, stores and protects your personal information when you visit or purchase products from our website.
We respect your privacy and are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller:
RobK & Family Ltd
[Registered Office Address]
[17380435]
rkapururira@yahoo.co.uk
[07576514001]
2. Information We Collect
When you use our website or purchase products from us, we may collect the following information:
Information you provide to us
Payment information
Payments may be processed by third-party payment providers. We generally do not store your complete debit or credit card details on our own systems.
Payment providers may process your payment information in accordance with their own privacy policies and security requirements.
Information collected automatically
When you use our website, we may collect:
3. How We Use Your Information
We may use your personal information to:
4. Lawful Basis for Processing
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract: When processing information is necessary to fulfil your order or provide a service you have requested.
Legal obligation: Where we need to process information to comply with applicable laws, accounting requirements or other legal obligations.
Legitimate interests: Where processing is necessary for our legitimate business interests, provided these interests do not override your privacy rights.
Consent: Where you have given us permission to process your information for a specific purpose, such as certain marketing activities or non-essential cookies.
Where we rely on consent, you can withdraw your consent at any time.
5. Marketing
If you have agreed to receive marketing communications, we may send you information about:
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us.
We will not send marketing communications where prohibited by applicable law.
6. Cookies
Our website may use cookies and similar technologies to operate effectively and improve your experience.
Cookies may be used to:
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can manage your cookie preferences through our cookie settings or your browser settings.
7. Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business.
These may include:
We only share information where there is a lawful reason to do so.
We do not sell your personal information to third parties.
8. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the information receives an adequate level of protection in accordance with applicable data protection law.
9. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes for which it was collected.
Some information may need to be retained for longer periods to:
When information is no longer required, we will securely delete or anonymise it.
10. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect your personal information against:
However, no online service can guarantee complete security of information transmitted over the internet.
11. Your Data Protection Rights
Subject to applicable legal conditions, you may have the right to:
To exercise your rights, contact us using the details provided below.
12. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent where required by law.
If you believe that a child has provided us with personal information improperly, please contact us.
13. Third-Party Websites
Our website may contain links to third-party websites, including payment providers, social media platforms, manufacturers, suppliers or delivery services.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of those websites before providing them with personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.
The latest version will be published on our website with the date of the most recent update.
15. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us: RobK & Family Ltd
[Business Address]
Email: [privacy@yourdomain.co.uk]
Telephone: [Telephone Number]
16. Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve your concern.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
ICO website: https://ico.org.uk/
Privacy Policy version: 1.0
Effective date: 1 September 2026